How can Your Cancellation Rate Affect You When You’re Working with Uber?

working with uber.Working with Uber has given us the freedom to work and stop working whenever we please. There’s no other job on earth that’ll allow you do so if you aren’t the sole owner.

This freedom given to us by Uber is one of the top reasons why its drivers like it so much. If you were to do a survey to ask some Uber drivers “why are they working with Uber?” Most of them would tell you it’s because they can work and not work whenever they want to.

Who wouldn’t like a job like this anyway? It does make complete sense, but although Uber claims that its drivers are contractors and not employees, they still put pressure on their drivers somehow.

In this post I’m going to highlight with you how Uber is tracking us, its drivers, as well as the purpose of the cancellation rate you’re seeing very clearly in the app.

Knowing about your driving habit

any employer who hires an employee would require some sort of orientation. During this orientation the employee would learn everything there’s to learn about this job that he or she’s going to be doing.
As Uber drivers we know that our duty is to make life easier for its customers by allowing them to ride in our cars from point A to point B and get pay for it.
However, we’re not employees and no training or orientation requirement prior to start working with Uber.

But as Uber is getting more successful and seeing that some drivers may cost them some clients, they start changing things around and start sending us agreements to sign.

One thing I’ve noticed is that we’re being monitored while the app is on. If you didn’t know that, then now you do. According to a blog post by Uber:

Gyrometers in phones can measure small movements, while GPS and accelerometers show how often a vehicle starts and stops, as well as its overall speed. If a rider complains that a driver accelerated too fast and broke too hard, we can review that trip using data. If the feedback is accurate, then we can get in touch with the driver. And if it’s not, we could use the information to make sure a driver’s rating isn’t affected.

It actually work and they’ve started using it to make sure that we aren’t braking too hard or accelerating too fast. They can even tell if you’re moving your phone too much, and if you’re speeding as well.

They’re doing all this to ensure that their clients are receiving the best and safest service as possible which does make complete sense.

What about the cancellation?

Now, if you’re driving for Uber you would expect to be able to cancel a request anytime you want to if something comes up. Apparently this freedom is being taken away from drivers because there’s a risk that comes with too many cancellations.
Uber doesn’t expect its drivers to cancel trips unless the rider can’t be found. “In general, cancelling a trip should be reserved for times when you’ve waited several minutes at a pickup location but have been unable to locate or contact the rider.”

That’s the only reason they have this cancel button on the app for us. Nonetheless, some drivers are cancelling for any minor reason, and doing so is giving riders very bad experiences with Uber.

As a result Uber is deactivating those who are constantly cancelling trips and have a high cancellation rate. Some drivers may not even get any notice prior to being deactivated, but you may receive a text from Uber giving you a heads up if you’re cancelling at a faster rate than the average drivers in your area.

I can’t give you a number as to how much your rate should be in order to get deactivated because each cities have a different number.

What I don’t like about this cancellation feature

Don’t get me wrong, I think it’s a good idea to take action against those who keep cancelling for no apparent good reasons. But if we have to cancel a couple of trips as something more important comes up I don’t think we should get punish for that.
Another thing I find hard to understand is the fact that when a rider cancels a trip it also counted toward our cancellation rate. I may be wrong, but as far as I can see that’s exactly what’s happening to mine.

Additionally, Uber states that we can cancel after having waited for our riders and they don’t show up. Unfortunately we still get punish when we cancel those trips.

Working with uber used to be easier as we didn’t have too much to deal with, in the past few years it’s being evolved in some ways that make it harder for its drivers.

What change or changes made by Uber that has or have been affecting you as an Uber driver?

Please share with us if you don’t mind.